**TERMS & CONDITIONS APPLY TO INTERNET AND PHONE ORDERS ONLY**
FINAL SALE ITEMS
Hair Extensions, wigs, ponytails, hairpieces, tinsel products, feather products, and clearance items.
There are absolutely no returns, refunds, chargebacks, credits whatsoever on custom orders including any and all hair extensions. For all other products there is a 15% restocking fee on ALL returned items, excluding hair extensions. No shipping charges will be refunded.
To receive a store credit, all products must be returned to Glam Hair Extensions, 17875 Collins Avenue, Sunny Isles, FL 33160 within 10 days from the date of your purchase.
CONDITION of ITEM
We will not accept any merchandise that has been used, opened, broken or altered in any way (brushed, combed, picked, cut or washed, etc.). Tags must be attached and the original packaging must be fully intact. For individual extensions, none of the strands should be pulled out in any way.
If exchange item costs less than the returned item, the difference will be applied to store credit. The difference cannot be refunded. Exchange shipping costs will be applied.
All tools over $40.00 are covered by a 30-day warranty which can be used for an exchange for the same item.
Returns or Exchanges arriving after 10 days of your purchase will be refused and returned to the customer at his/her own expense.
*Please, use FedEx or UPS for return packages only.*
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS:
Your order will normally be shipped via FEDEX to the address you provide. Tracking numbers are normally sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your FEDEX tracking number to track your package in transit.
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FEDEX charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by wrong address information.
Due to problems with missing shipments, we ship all packages as SIGNATURE REQUIRED. FEDEX will have instructions to obtain a signature at the time of delivery. FEDEX will usually make three attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer’s responsibility to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if customer requests that the carrier deliver to an alternate location that is different than the original shipping address.
If a package is returned to us it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restock fee (minimum $10.00) will be charged.
NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS.
A restocking fee will not be charged if you decide to receive store credit towards your next purchase. Store credit must be used within 6 months of the issue date.
Our products are specifically designed for use by licensed professionals. We assume that anyone using our products has enough knowledge and experience to use them properly. We are not responsible for results obtained through improper use.
*You must educate your clients on how to maintain their extensions, such as how to wash, brush, dry, and the use of correct treatments.
DOMESTIC Shipping Services
CARRIER: FEDEX (Federal Express)
-FEDEX Ground Shipping (5 to 7 Business Days)
-FEDEX Express Saver (3 to 4 Business Days)
-FEDEX 2-Day Air (2 Business Days)
-FEDEX Next Day Air Saver (Next Business Day Anytime)
-FEDEX Next Day Air (Next Business Day from 9am till noon)
All packages require Signature.
*Any orders received before 3:00pm(PST) will ship out the same day.*
Weekends and Holidays DO NOT COUNT as Business Days.
*For Saturday Delivery, please call in at 305-932-3888 to speak with a sales representative.
*Please be advised that in some cases orders can take up to 2 days to process before being shipped depending on product availability and the volume of orders being processed at the time. As such, we advise that you order your hair at least two days earlier than the expected arrival date. We are not responsible for lost appointments due to late shipments within the 2 day processing period. Except in the cases of custom orders, expect delivery time from 6-8 weeks.
Phone orders need to be submitted by noon Friday, Eastern Standard Time to qualify. Please call1.888.984.9955 for more information.
FREE GROUND SHIPPING
Only valid for online orders with subtotal of $300.00 or more. Order usually arrives in *7 business days. Offer based on merchandise total and does not include taxes or any additional charges. Offer not valid on international orders. Any additional handling fees apply as indicated on item product page. Additional fees apply for expedited shipping. Excluding Hawaii and Alaska.
FREE 3-DAY SHIPPING
Only valid for online orders with subtotal of $400.00 or more. Order usually arrives in *3 business days. Offer based on merchandise total and does not include taxes or any additional charges. Offer not valid on international orders. Any additional handling fees apply as indicated on item product page. Additional fees apply for expedited shipping. Excluding Hawaii and Alaska.
We cannot ship your orders to P.O. Boxes. Expedited orders shipping to Alaska and Hawaii will require and additional business day to arrive. Rural domestic addresses require one or more additional business days to deliver.
ITEMS CONTAINING VOLATILE LIQUIDS
Due to their alcohol content, we cannot ship orders of some removal solutions wich may be considered hazardous materials by air and also cannot ship them to certain zip codes in Alaska, P.O. Boxes or military. (Diplomatic pouch mail, APO, FPO, Guam, Puerto RIco and U.S. Virgin Islands)
INTERNATIONAL SHIPPING SERVICES
CARRIER FEDEX: (Federal Express)
International Priority (1-3 Business days) / International Economy (2-5 Business).
Wire Transfer (We will fax information upon request). Credit Card (For first time credit card users, please fax us a photo *copy of your credit card and *ID), in US($) funds.
DUTIES & TAXES
The prices we offer do not include any duties and taxes. Recipient shall pay all the incurred expenses including brokerage fees.
For the cardholder’s protection, the company reserves the right to send first time orders to the billing address. You must always have billing address that correctly matches with the credit card.
FIRST TIME BUYERS FOR PHONE ORDERS
If the billing and shipping address is different for your first time order you must fax in a *legible copy of your photo ID and also the front and back side of your credit card. This rule also applies to International Orders. You can email your documents to Gina@GlamHairExtensions.com
*FEDEX does not ship to military (APO/FPO) address and P.O. Box addresses.
The tracking number will be sent to you through automated e-mail right after we ship out your package. Then you can track your package by going to www.FedEx.com or calling *1-800-GO-FEDEX (1-800-463-3339).
NEXT BUSINESS DAY
If you order on Friday for Saturday delivery, You must specify to our sales person that you require a *Saturday Delivery Only Otherwise it will be delivered on the next business day. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at firstname.lastname@example.org
Any orders ordered on Friday after 3pm (PST) will be shipped out on the following business day, Monday. If you require Saturday Delivery for Online Orders please specify our sales representatives that you require your order to be delivered on Saturday.
GlamHairExtensions.com reserves the right to make changes to these policies at our discretion . Please check this page periodically for changes.